Abuja – The Abuja Urban Mass Transport Company (AUMTC)) says it has concluded plans to improve the safety of its passengers by regularly monitoring its drivers.
Mr. Tunde Akintola, the company’s Head of Marketing and Communication, said this in an interview with newsmen in Abuja yesterday.
Akintola said that the company had improved its customer care services in the interest of passengers.
“We are in collaboration with the Federal Road Safety Commission (FRSC) to give daily pep talks to our drivers on the basic tenets of driving.
“We also mandate our drivers to properly check their vehicles every morning before they set out. This is to ensure comfort and safety of our passengers,” he said.
The head of marketing and communication also said that the company had increased its loading depots in 2014 to cover more areas in Abuja to enable passengers in most part of the city to have access to its services.
“In 2014, we were able to open four more depots in places such as Bwari, Mpape, Katampe and Gwagwalada; and we intend to open more in 2015.
“With this, it will become easier to pick more passengers from different parts of Abuja and to reduce the mass transport deficit in the Federal Capital Territory (FCT),” he said.
He said that the need to satisfy customers also prompted the company to pay adequate attention to its Customer Care Unit.
“We ensure that our customers’ needs are adequately addressed and that is why we made efforts to modernise our Customer Service Unit by ensuring that our website is updated on a daily basis.
“We also ensure that our call centres are always functional to respond to their needs.
“Our commuters can easily reach us if they have complaints, and if customers send mails, we respond promptly, that is why activities like hawking and preaching in the buses have stopped.
“These modest efforts fetched us an award as the Best Customer Service Company in 2014 from the Nigeria Customer Service Award,” he said.
Akintola called on passengers to support the company to enable it provide modern urban mass transport services in Abuja.