… customers mean every single thing to us, says DMD
Access Bank, weekend, held its usual customers’ engagement forum to chart a way forward for consolidation of the bank/customers relationship among the Access family.
In her opening remarks, the deputy managing director, Access Bank, Chizoma Okoli, thanked all the customers of Access family for honouring the invitations to the forum despite their tight schedules, maintaining that the forum was to connect with them to achieve the desired results in terms of banking transactions.
Okoli said Access Bank had remained a potent bank in the country, which has values and makes life easier for its customers, saying the bank does not take customers for granted.
She said that Edo and of course the South South region had remained critical zones for thriving businesses, especially in view of their numerical strength.
The DMD noted that Access Bank had 14 branches across Africa countries and eight branches in America and Europe.
Okoli, who reiterated the bank’s resolves to continually satisfy its customers in the areas of service delivery to meet with their yearnings and aspirations, appealed to them to keep faith with the bank, emphasising some challenges could arise in the course of carrying out transactions but that it is working to give maximum satisfactions to the customers, which was the purpose of the forum.
In a related development, the Group Head, Consumers Banking, Access Bank, Njideka Esomeju, pointed out that the event was more than just banking and that it was customers’ engagement/experience aimed at understanding the bank as well as the bank knowing its customers and their plights.
She explained that it was an activity carried out across the country as they go to different states and regions to familiarise with the customers and not just Benin City alone.
In the same vein, the regional director, branch banking, Access Bank, Oluropo Olanrewaju, submitted that the forum was intentionally fixed for Benin City because of the special nature it has for the bank, noting the Benin zone covers Edo, Delta and Bayelsa states.
He said further that it was a special package to get feedback from customers of Access family, just as he had said it would further cement the already existing relationship between the customers and the bank.
High point of the event was the presentation of operational scope areas like hydrogen POS, Access pension and coronation insurance, among others, for ease of reference as well as gift items to customers.
