Moshood Olowoyo is the Benin Station Manager of the United Nigeria Airlines. He confirms the smooth operations at the Oba Akenzua II Airport (Formerly Benin Airport) in spite of the #ENDBADGOVERNANCE protests in this interview with HAPPY OSAGIE of the Nigerian Observer. Excepts:
How did the protests affect United Nigeria Airlines’ operations particularly at Benin Airport?
The “EndBadGovernance” protests have indeed been a significant movement across the country, reflecting the collective call for better governance and accountability. At United Nigeria Airlines, we closely monitored the situation from the outset. However, I’m pleased to report that our operations at the Benin Airport have remained uninterrupted. This stability can be attributed to the airport’s effective management and the collaborative efforts between our airline and local authorities.
What specific measures have been taken to ensure the smooth operations of your flights?
Our primary concern has always been the safety and comfort of our passengers. To this end, we have implemented several measures. First, we enhanced our communication with airport authorities to stay updated on any developments that could affect operations. Second, we increased our ground staff presence to assist passengers and ensure smooth boarding processes. Lastly, we coordinated with security personnel to maintain a secure environment within the airport premises.
Have there been any noticeable changes in passenger behaviour or sentiments during this period?
Understandably, some passengers were initially anxious about potential disruptions. However, once they experienced the efficient operations at the Benin Airport and the measures we had in place, their concerns were alleviated. In fact, many passengers have expressed their appreciation for the seamless travel experience amidst the ongoing protests.
Could you share any feedback from passengers regarding their experiences during the protests?
Certainly, we have received numerous positive comments from our passengers. Many have noted the professionalism and dedication of our staff and the airport personnel. For instance, one passenger mentioned how they were impressed by the quick and orderly check-in process, despite the challenging circumstances outside the airport. Another highlighted the visible security presence, which reassured them of their safety.
How important is it for United Nigeria Airlines to maintain operations at times like these?
It is incredibly important. Air travel is a critical service that supports the economy, connects families, and enables essential business activities. By maintaining our operations, we contribute to the stability and continuity of these vital functions. Moreover, it sends a positive message to our passengers that we are committed to their needs, regardless of external challenges.
Looking forward, what plans does United Nigeria Airlines have to continue ensuring smooth operations in Nigeria?
We will continue to prioritise the safety and satisfaction of our passengers. This involves ongoing collaboration with airport authorities, adapting our operations as needed, and investing in our staff training and infrastructure. We are also exploring ways to enhance our communication channels to provide timely updates to our passengers. Our goal is to remain resilient and reliable, no matter the external circumstances.
United Nigeria Airlines’ commitment to maintaining smooth operations at Benin Airport amidst the “End Bad Governance” protests is a testament to the airline’s robust management and dedication to passenger safety. As the nation continues to advocate for better governance, the airline’s proactive measures and close coordination with airport authorities serve as an exemplary model of resilience and service excellence.
Benin Airport’s uninterrupted operations, supported by airlines like United Nigeria, underscore the importance of stable infrastructure and effective crisis management in ensuring continuity and public confidence.
The smooth operations at Benin Airport are crucial for the local economy, particularly in Edo State, which relies on tourism, trade, and business travels. By maintaining seamless airport services, the region can continue to attract visitors and investors, despite the ongoing political unrest.
While Benin Airport’s uninterrupted operations are commendable, the underlying issues driving the “End Bad Governance” protests remain unresolved. As citizens continue to advocate for systemic change, it is essential for government authorities to address their concerns and work towards building a more transparent and accountable governance structure.
The resilience demonstrated by Benin Airport serves as a testament to the determination of Nigerians to uphold essential services, even in challenging times. It highlights the importance of infrastructure that can withstand socio-political upheavals and underscores the need for continued investment in the nation’s public services.
Benin Airport’s ability to operate smoothly amidst widespread protests is a positive sign for the region. It reflects the airport’s robust management and the effectiveness of coordinated security efforts. As Nigeria navigates its path towards better governance, maintaining the stability of key infrastructures like Benin Airport will be pivotal in ensuring the nation’s progress and prosperity.
