Skyway Aviation Handling Company (SAHCO) has been honoured with the British Airways’ prestigious Punctuality Award, a significant achievement that underscores its commitment to excellence. This accolade highlights SAHCO’s dedication to maintaining high standards of service and operational efficiency in the aviation industry.
The ground handling company was recognised with the award for its performance at the Murtala Muhammed International Airport (MMIA), Lagos Station in quarters one and two of 2024.
A statement by Vanessa Uansohia, Head, Corporate Communications, SAHCO, said that the award was a quarterly award for stations in the Middle East, Africa and Asia Pacific regions.
According to Uansohia, SAHCO has also won the British Airways’ bronze award for achieving its punctuality target of 96 per cent for the second quarter of 2024 at the Nnamdi Azikiwe International Airport, Abuja station.
The statement hinted that this showed SAHCO’s consistent excellence at service delivery for winning the awards in the two stations where British Airways fly into.
In a congratulatory letter addressed to Adenike Aboderin, Managing Director, SAHCO, British Airways commended the Lagos and Abuja teams for their exceptional performance due to the stations’ ability to meet or exceed the Adjusted Door Closure (ADC) target of 96 per cent each month during the quarter, with no significant safety events or repeat audit findings.
She emphasised that this feat had been achieved for two quarters in a row for the Lagos station. In the same letter, the airline congratulated the entire SAHCO team for the remarkable performance and reiterated that the achievement reflected the team’s dedication and hard work.
Commenting on the awards, Aboderin reiterated the commitment of the SAHCO team to maintaining the highest standards of punctuality and safety. She mentioned that SAHCO just concluded a training session on all staff on customer service by a reputable training academy.
She emphasised that the training session was a total overhaul that was targeted at ensuring that all staff ensure excellent service delivery in a customer centric manner.
She said: “We are thrilled to receive this recognition from British Airways not only from one station, but from both stations where we service the prestigious airline. We look forward to winning the award for the next quarters in the year.
“It is worthy of note that, SAHCO remains dedicated to providing exceptional service and looks forward to achieving even greater milestones in the future for all their clients and would-be clients.”
This recognition not only enhances SAHCO’s standing in the global aviation industry but also underscores the potential and capability of Nigeria’s aviation sector. As SAHCO continues to strive for operational excellence, it sets a powerful example for other service providers and reinforces the importance of punctuality and reliability in the aviation industry.
