The Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited following widespread complaints from passengers over non-refunded fares in cases where the airline cancelled scheduled flights.
In a formal notice dated June 13, 2025, the Commission ordered the airline to appear at its headquarters in Abuja on Monday, June 23, 2025, to address growing public outcry and allegations of consumer rights violations.
A statement issued by the FCCPC Director of Corporate Affairs, Ondaje Ijagwu, confirmed the development on Monday in Abuja.
Ijagwu stated that the airline’s conduct contravenes Sections 130(1)(a) and (b) and 130(2)(b) of the Federal Competition and Consumer Protection Act, 2018, which guarantees consumers the right to timely refunds when services paid for are not provided due to the service provider’s fault.
He explained that the summons, issued under Sections 32 and 33 of the Act, compels Air Peace to present documentary evidence, including a 12-month log of refund-related complaints, records of processed refunds, a list of cancelled flights across all routes within the same period, and details of steps taken to mitigate hardship for affected passengers.
The Commission noted, “The FCCPC has summoned the management of Air Peace over a surge in consumer complaints nationwide regarding non-refund of ticket fares, even when the airline cancelled flights.
“These practices potentially breach Sections 130(1)(a)(b) and 130(2)(b) of the FCCPA 2018, which protect consumers’ right to fair treatment and timely refunds for unfulfilled bookings caused by a service provider’s failure.”
The Commission warned that failure to comply with the summons under Section 33(3) of the Act could attract penalties, including fines or imprisonment.
Although not referenced directly in the statement, the summons follows a recent altercation between Air Peace and Senator Adams Oshiomhole over alleged extortion and flight boarding irregularities.
The senator had accused the airline of racketeering after missing a flight, claiming staff had demanded an additional N109,100 from around 20 to 30 passengers to rebook them on a morning flight. Air Peace insisted he arrived late, but Oshiomhole said he witnessed staff allowing even later arrivals to board.
