BY PORTIA OSAYANDE
BENIN CITY: The Edo State Health Insurance Commission (EDOHIC) has engaged Health Service Provider (HSP) Desk Officers across the state to enhance efficiency, empathy, and customer-focused service delivery.
The interactive session, held at the Commission’s headquarters in Benin City as part of the 2025 Customer Service Week, brought together desk officers from Edo South, while their counterparts from Edo North and Edo Central joined virtually.
Director of Customer Success, Mrs. Aya Femi-Monye, who coordinated the event, said the engagement aimed to reinforce professionalism and compassion in healthcare delivery.
“In these times, customers demand quality service. This session reminds us of the values that define effective service delivery,” she stated.
Femi-Monye described the desk officers as the Commission’s “service ambassadors,” stressing their role in ensuring patient satisfaction across partner facilities. She identified professionalism, honesty, patience, empathy, and innovation as essential qualities for service excellence.
“The impression we leave on enrollees matters. Innovation is key to improving service and building stronger relationships,” she added.
Participants shared ideas and experiences on improving service standards, commending EDOHIC for its seamless authorization process and commitment to affordability.
The highpoint of the event was the unveiling of the Customer Service Creed, reaffirming the Commission’s pledge to excellence, compassion, and integrity in healthcare delivery.
