power (600 x 412)YOLA – The Nigerian Electricity Regulatory Commission (NERC) yesterday inaugurated its customer forum office in Yola to entertain and resolve complaints from customers.
The forum is the body charged by the commission to hear and resolve complaints not resolved by the customer care units of distribution companies.
The composition of the forum includes representatives of the Manufacturers Association of Nigeria (MAN) and Consumer Protection Council (CPC).
Others include a representative each of commercial and industrial electricity customers; NGO nominated by NERC; residential electricity customers and an engineer nominated by the commission.
Dr Sam Amadi, Chairman, NERC, said it was the responsibility of distribution companies to provide quality service to consumers.
Represented by the Vice Chairman, NERC, Alhaji Lawal Bello, Amadi said in spite of the unstable power supply in the country, distribution companies owed consumers a duty to provide efficient services.
He said that most Nigerians have lost confidence in the power sector but assured that with the ongoing reforms, the citizenry would get quality services.
Amadi described the inauguration of the office as a milestone in the power sector reform.
Mr Louis Coble, the Managing Director, Yola Electricity Distribution Company, decried the allocation of one per cent power from the national grid to the area against the statutory 3.5 per cent.
He also said that the company’s operations had suffered setback because of the security challenges in the state.
Coble appealed to consumers to pay their bills on time and also protect the company’s installations, to enable it to serve them better.
He reiterated the company’s commitment to improved services to consumers.
Mr Maliki Daniel, Chairman, Yola forum office, promised that the forum would discharge its responsibilities with utmost sincerity.
“We will handle all matters that will arise from consumers’ complaints with utmost sincerity,” he said.