Minister of Aviation and Aerospace Development, Festus Keyamo, has said that the regulators of the aviation sector will begin to compel airlines to compensate passengers for delayed or cancelled flights by January 2024. The minister made this statement when he appeared before the Joint National Assembly Committee on Aviation to defend his ministry’s budget for 2024 fiscal year.
Keyamo also went further to say that a list of airlines that delayed or canceled flights will be published in the media on a weekly basis as part of the compensation scheme.
He said, “I have called the customers’ satisfaction commission regarding the treatment of Nigerians. In fact, I have gone back to the committee, that is how much I am concerned.
“And I have said at the last address that I gave during our stakeholders’ meeting in Lagos and our retreat in Warri. I said on a weekly basis, please publish the list of airlines that did not fly as at when due, canceled flights, delayed flights, how many hours it was delayed, were there compensations, actions they took as regulator against these airlines. We are starting that in January”.
The aviation minister proposed that a discount should be deducted from the flight tickets of airlines that delayed passengers as part of the compensation.
For every delay, there is a report, an actual report by the regulator, what did they do? Did they pay compensation? And if they didn‘t pay compensation, we have said that the other way to get compensation if they can’t return cash is that once the passenger is buying the next ticket, he must be given a rebate. That passenger must be given a 50 percent rebate or 40 percent rebate because there must be a rebate“.
Keyamo said the best way to develop Nigerian airports is through concessions to investors. He added that private partnership must come to the fore as it is not even negotiable, because Nigeria doesn’t have the funds to do so.
In concession, we will give the people what we want; not what they want. We have to decide what we want. It is the nature, the quality of the concession that all of us will agree on.
Festus Keyamo added, “We want to go ahead but I want every one of us to sit down, look for the best hands, we should go to the end of this world to look for the best thing for Nigeria and raise our offer to tier one, not tier two. Tier one investors come to Nigeria and build our gateway for us”.
