Abuja – The Nigeria Police Force said its Complaint Response Unit (CRU) had resolved and closed 799 cases out of the 906 complaints received from members of the public.
This is contained in a second quarter report issued by the officer-in-charge, Acting Assistant Commissioner of Police, ACP Abayomi Shogunle, on Wednesday in Abuja.
Shogunle said that this was less than the 1,054 complaints received in the first quarter of the same period under review.
He said 35 cases were found to be false, unrelated, while 72 cases were pending as investigation was still ongoing, while telephone topped in the reporting platforms with 537 calls.
He also noted that the report showed a steady decline in number of cases of professional misconduct against officers and men of the Nigeria Police Force.
The officer-in-charge attributed the decline to increasing level of compliance by officers to professional best practices in the conduct of their duties.
The officer said that Lagos, FCT, Rivers and Anambra State Police Commands accounted for over 50 per cent of the total complaints received (54.0 per cent).
He said Jigawa, Yobe and Kebbi States Police Commands recorded no case against the Police during the period under review.
Shogunle said Kebbi Command continued to keep a clean sheet as no case had been reported since the inception of the unit in November, 2015.
He also noted that there was a steady decline in number of cases reported from 19 State Commands namely; Abia, Adamawa, Bayelsa, Delta, Enugu, Imo, Kaduna, Katsina and Kwara.
Others are: Lagos, Ogun, Ondo, Osun, Oyo, Taraba, Ebonyi, Kogi, Nasarawa, Edo as well as FCT Commands, compared to the number reported in the first quarter report.
He said that the Acting Inspector-General of Police, Mr Ibrahim Idris, had directed all Police commands and formations to ensure appropriate and timely actions on CRU cases.
Shogunle said measures had been taken to ensure that officers operate within the acceptable standard, adding that the unit embarked on special monitoring of activities of Safer Highway Patrol teams.
He also said that the unit had visited selected Police stations in the South-West, South-South, South-East and North-Central regions of the country.
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The Nigerian Observer recalled that the Nigeria Police Force established the CRU to enable the Public not satisfied with Police services, to reach the higher authority for resolution of their complaints and Justice.
